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Help

How can I register as a member?

To register as a member, you must be at least 18 and have a valid e-mail address.


How can I change my member name?

Your member name, which you gave yourself, is your identity on tilllate.com and may not be changed.


How can I change my personal information?

Click the "Profile settings" button on your profile page. Then you can adapt your information under the "Postal address" section.


How should I proceed against pestering?

You can ignore someone in chat. After a person has sent you a message, you can click this member using the mouse, and a menu appears. Select "Ignore" there. If this does not help and you continue to feel you are being extremely harassed, report this member to us.


How can I change my password?

Click the "Profile settings" button on your profile page. Then you can change your password under the "Password & E-Mail" section.


How can I delete my profile?

Click the "Profile settings" button on your profile page. Then you can delete your profile under the "Delete profile" section. CAUTION: At the deletion, the member name, your member homepage incl. pictures and all of your comments are deleted. This canNOT be undone later!


How can I subscribe/unsubscribe to the newsletter?

Click the "Profile settings" button on your profile page. Then you can adapt your settings under the "General" > "Newsletter" section.

How can find the photos from an event, which I attended?

The photographers put the pictures online by 3 p.m. of the next day. If you are faster, try again later.


I cannot find a photo, which was taken of me?

Our photographers upload practically every photo, which they take at an event. In individual cases, photos are not uploaded or are deleted, because they did not pass the quality controls of tilllate.com.


How can I have a photo of me deleted?

Is a photo of you not as good as you hoped? Fill out the form below correctly, and we will remove the picture from the website as fast as possible.


How can I have an unknown name tag deleted from my photo?

Did someone place a name tag incorrectly on your pictures? We can delete the name tag if you fill out the form to the right.

How can I comment on an event, photo or story?

There is a comments box under each event, photo or story. You can simply write your comments there. Our editorial staff will enable it online on the same day after a brief check for racist or insulting contents.


How can I delete comments?

Are there comments next to your photo, which are insulting, racist, tactless or violate our behavior rules? In order for us to be able to delete these comments as fast as possible, report this using the form on the right.

How can I add an event to the event lists of tilllate.com?

To enter events and more, you first have to have a member account. Then you can click the Profile settings button in your profile. Then click the General tab and set up a profile as organizer under "Organization profile". However, this is checked by a staff member of tilllate.com. If everything is correct, you can enter events.


How can I set up an organization profile (DJ, organizer)?

You need a member account on tilllate.com. Then you can click the Profile settings button in your profile. Then click the General tab and set up a profile as organizer under "Organization profile". However, this is checked by a staff member of tilllate.com.


How can I convert a member profile into an organization profile?

This is not possible, because these two profiles cover different needs. You need a member profile to have an organization profile.


How can I log in to the organization profile?

You have to log in with your member login. Then a small arrow appears in the member cockpit at the upper left. Click this, and you will see the link to your organization profile.

How can I become a photographer?

Go to the photographers-page and apply to become a tilllate.com photographer

Request

Do you have a problem on the website? Ask us directly over info@tilllate.com or write a message in the contact form:

Hotline

Our hotline 0900 321 321 (CHF 1.20/Min) takes care about you're problem.